正确答案: CD

销售管理、市场管理与服务管理 人力资源、业务流程与专业技术

题目：CRM是一套先进的管理思想及技术手段，它通过将（ ）进行有效的整合，最终为企业涉及到的各个领域提供了集成环境。CRM系统的四个主要模块包括（ ）。

解析：D,C

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[多选题]____

获得当前系统的物理模型

[多选题]● An architectural style. defines as a family of such systems in terms of a （71） of structural organization. More specifically, an architectural style. defines a vocabulary of （72）and connector types, and a set of （73） on how they can be combined. For many styles themay also exist one or more （74） that specify how to determine a system’s overall propertfrom the properties of its parts. Many of architectural styles have been developed over the yearThe best-known examples of （75） architectures are programs written in the Unix shell.（71）

pattern

data flow

business process

position level

metadata

components

models

entities

functions

code segments

interfaces

constraints

semantic models

weak entities

data schemas

business models

event-based

object-oriented

pipe-and-filter

layered